How can we help?
Our UK-based team answers every enquiry within one business day, Monday to Saturday, 9am–5pm. No offshore contact centres, no chatbots pretending to be people.
Delivery
Estimated windows are shown at checkout. Two-person delivery items are booked in with you before dispatch.
Returns
Unused items can be returned within 60 days. Reply to your confirmation email or contact us and we'll arrange collection.
Guarantees & repairs
Every product carries its manufacturer's guarantee. If something goes wrong, contact us — we handle it end to end.
Assembly & care
Detailed assembly and care notes live on each product page. If you need extra guidance, we'll help you find it.
Track an order
Order confirmations link straight to tracking. If your device has changed, email us the order reference and we'll help.
Trade & press
Trade enquiries, larger project quotes and press requests — reach us at the address below.
Talk to a real person
Every message is logged, referenced and routed to the right team. Pick the topic that fits and we'll come back with the answer.
We respond within one business day. We don't publish a support phone line — everything is handled by the same small team so nothing gets lost between channels.