Changed your mind? That's fine.
Outdoor spaces are personal, and sometimes a piece isn't right once it's in place. Tell us and we'll arrange collection — no quibbles, no endless forms.
How it works
- 1
Tell us what's coming back
Use the returns form with your order reference and a short reason. That's all we need to get started — no account required.
- 2
We arrange collection
For furniture and bulky items we book a collection with you directly. Smaller items can be posted back — we'll confirm the best route by email.
- 3
We check it in
Once the item arrives back with us, the team inspects it and confirms everything is as expected.
- 4
Refund issued
Your refund goes back to your original payment method. We'll email you the moment it's on its way.
The details
What you can return
Items should be unused and in their original packaging where possible. If something arrives damaged or faulty, tell us straight away — that's covered separately and we'll put it right.
Refunds
Refunds are paid back to your original payment method once the item is checked in. Delivery charges are handled case by case — we'll always be clear about the amount before anything is collected.
Large & heavy items
Sofas, dining sets and other bulky pieces are collected from you — there's no need to wrestle anything into a van. We'll agree a collection day that suits.
Smaller items
Accessories and smaller pieces can usually be posted back. We'll send you the details and, where applicable, a returns label.
Ready when you are
Have your order reference handy — it's in your confirmation email. An advisor will reply within one business day, Monday to Friday.
Start a return